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Clearing Browser Cache and Cookies

What is cache? Images, text or sound files from web sites you've visited.
What is a cookie? A file that stores personalized content while visiting a web site.
Why delete cache and cookies? Older cache and cookies can interfere with newer site code.
Delete cookies and login again
You can also clear your cache and cookies manually by following the instructions below:
Step #1 - Obtain your operating system (Windows or Mac OS X).
Step #2 - Obtain your browser and browser version.
✓ If you do not know your OS or Browser information, click here.
Step #3 - Click on the link below for step by step instructions:
OS "Windows" / Browser "Internet Explorer"
OS "Mac" / Browser "Safari"
OS "Mac" or "Windows"/ Browser "Google Chrome"
OS "Mac" or "Windows"/ Browser "Mozilla Firefox"

Internet Explorer 8.x through 11.x instructions for Windows
  1. Open Internet Explorer. Click on Tools menu.
    If the Tools menu is not visible, advise the user to press the Alt Key on their keyboard to display the menus.
  2. Click on Delete Browsing History
  3. Check the boxes next to Temporary Internet files and Cookies. Make sure all other boxes are unchecked.
  4. Click the Delete button.
Go back to Help Page

Safari 8.x instructions
Clearing Cache:
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing Cookies:
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Remove All Website Data.
  5. Click Remove Now.
Go back to Help Page

Google Chrome 42.x instructions
  1. Click on the Settings icon (3 horizontal bars, in the upper right hand corner on the browser toolbar).
  2. Click on History.
  3. Select the Clear browsing data... button.
  4. Click on the “Obliterate the following items from" drop down menu and select the beginning of time.
  5. Check the boxes next to the Delete cookies and other site plug-in data and the Cached images and files.
  6. Press the Clear browsing data button.

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