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How to deal with difficult people ..............
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Oct 27, 2009 6:45 pm
1216 Views
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This is a repost of yester-year, but it warrants reposting.
While I was still working, comes in the office mail a brochure advertising a seminar titled: How to Deal with Difficult People. The brochure listed 6 types of personalities that are readily identified in the work place (and elsewhere). Do you recognize any of these types?
1. The "Know-it-alls" - These are the one-ups, the arrogant with opinions on every issue. When called upon to clarify, they become nasty and defensive. "How could you be that stupid" is their motto.
2. The "Passives" - fence riders, they never let people know where they stand and shirk from commitment of any kind. They have no opinions and never offer ideas. "Just leave me out of it" is their motto.
3. The "Dictators" - rule by intimidation, demanding and brutally critical. "My way or the highway" is their motto.
4. The "Yes People" - slackers, they agree to everything, but rarely deliver. They cannot be trusted to follow through. "Sounds like a great idea to me" is their motto.
5. The "No People" - totally inflexible. They are quick to point out why something will not work and make it clear they are unwilling to try. "It's never going to change," is their motto.
6. The "Gripers" - Nothing is ever right with them. They prefer complaining to resolving issues. They thrive on office buzz and do whatever they can to keep the pot stirred. "It's everyone else's fault" is their motto.
These people descriptions are taken from the brochure. Dealing with them was to be encapsulated in a one day seminar offered for $99.00 per person. (Heck, I have a minor in psychology and we never covered this much ground in four years time!!) My supervisor laughed out loud when I told him I would like to sign on and asked if it would be covered in the budget. I took that to mean, "NO, we like it the way it is!!" 
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